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Learn how to create a support ticket for Microsoft Fabric and Power BI. Before submitting a ticket, search for solutions using the Help Pane in Fabric or check the Microsoft Fabric support page for product status, service outages, and known issues. This guide walks you through the process based on your role as an administrator or user.
Prerequisites
You can create support tickets if you have one of the following security roles or licenses:
- Microsoft Entra role administrator
- Environment administrator (or system administrator role in Dataverse)
- Company administrator
- Billing administrator
- Service administrator
- CRM service administrator
- CRM organization administrator
- Security administrator
- Partner delegated administrator
- SharePoint administrator
- Teams administrator
- Exchange administrator
- Fabric administrator
- Compliance administrator
- Helpdesk administrator
- Power BI Pro users can create support tickets for Power BI
- Fabric users can create support tickets for Fabric products
Create a support ticket
The steps you take to create a support ticket vary, depending on your role.
From the top menu bar, select the question mark (?) to open the Fabric Help Pane. In the Help Pane, you can search for content from Microsoft Learn and the different Fabric workloads communities.
Note
Administrators can also navigate to the Power Platform admin center (PPAC) with their admin credentials to create a support ticket.
Caution
For GCC and other national/regional cloud customers: The standard Fabric support page workflow might redirect you to the commercial Power BI page, which prevents you from submitting your support ticket. If you're a GCC, GCC High, DoD, or China cloud customer, you must use the dedicated National Cloud Support portal to create your support case based on your specific environment.
In the "Other resources" card, select Get Microsoft help.
Note
If the admin sets a link to an internal Help Desk, as described here, a link to Help Desk is shown. However, admins are always redirected to the Help + Support section in the Admin Portal.
For national/regional cloud users (GCC, GCC High, DoD, China): If you proceed with the following steps and experience a redirect to the commercial Power BI page or receive an error message, stop and use the National Cloud Support portal instead.
In the Admin Portal, navigate to Help + Support and click on New support request.
Select the product with which you're experiencing an issue.
Fill in the description of the issue and select the arrow to the right of the text box. Solutions matching the issue's description appear.
If you don't find the correct solution, answer a few more questions to see possible solutions to your issue. Select the relevant solution and see if the content can successfully guide you to a fix.
If the guidance doesn't resolve your issue, scroll down, select Next, then select your support plan. You can select either using the Microsoft Fabric Subscription or your Unified or Premier support plan.
If you have a Unified or Premier support plan that doesn't appear under Support plan, select Add new contract and fill in the fields. If you don't know your access or contract ID or are interested in purchasing a Unified support contract, contact your service admin or Customer Success Account Manager (CSAM).
Tip
- For Contract ID/Password, enter your Unified or Premier contract ID.
- The Contract ID/Password defaults to the Unified or Premier contract ID. If you changed the password when registering online in the Unified/Premier portal, you should use the updated password instead of the contract ID.
If the guidance doesn't resolve your issue, scroll down, select Next, and then fill in the fields on the Support tab.
Live chat
Users who open support cases through PPAC might see the option to start a live chat session with a Microsoft Support representative. The option to start a live chat session appears on the Contact page.
